UK: FREE SHIPPING (Royal Mail Second Class postage)

We will usually aim to dispatch your product on the same day, if your order is received before 12 noon Greenwich Mean Time.

UPGRADE your shipping to 1ST CLASS ROYAL MAIL SERVICE will cost an additional £2.99

………………….

SPECIAL OFFER FOR INTERNATIONAL CUSTOMERS ONLY!!

To help compensate the Postage costs incurred by International Sales,

*FREE Hairbond gift with international orders

(*one free gift per order (not in conjunction with other Free offers)

 

More than Happy To Help.

Please contact us castledistributions@hotmail.com if you need our help regarding lost/delayed parcels. Please note: Royal Mail are unable to class the parcel as “LOST” until after 15 WORKING DAYS have passed after the due date of your parcel.

We are unable to refund/replace until after this date has passed.

Damages

All products are quality control checked & are in perfect condition and packaged well before dispatch. Unfortunately we have no control after it leaves us, if, in the unlikely event, you have received a damaged Item: You must inform us immediately, within 24 hours of receipt. Thank you.

Incorrect items

Incorrect Items sent through HAIRBONDSHOP error. You must inform us immediately, within 24 hours of receipt for us to rectify the situation.

RETURNS

You can return an item at your own expense (you must send by ROYAL MAIL Signed For method)

Exchanges: you must pay for the delivery of the exchanged item/s.

Refunds due to customer error or change of mind, these will be issued when the returned item/s are in a re-saleable condition. However, refunds will be *less the original actual postage charge. *Please note: Free delivery is for successful and completed transactions.

Returns are allowed ONLY If the item has been UNOPENED and UNUSED. They will be examined on our receipt. Please contact us before returning, for approval and instructions on how to do so.