SPEND £11 FOR FREE DELIVERY

Only £1.99 delivery cost for orders under £11

(Royal Mail Second Class Postage)

We will usually aim to dispatch your product on the same day, if your order is received before 12 noon Greenwich Mean Time.

UPGRADE your shipping to 1ST CLASS ROYAL MAIL SERVICE will cost an additional £2.99

………………….

SPECIAL OFFER FOR INTERNATIONAL CUSTOMERS ONLY!!

To help compensate the Postage costs incurred by International Sales,

*FREE Hairbond gift with international orders

(*one free gift per order (not in conjunction with other Free offers)

 

European Shipping: From £7.99 for first item

Rest Of World: From £9.99 for first item

UK Delivery times

Royal Mail Stated Delivery Times usually take between 3 – 5 working days from dispatch. Working days are defined as Monday to Friday and exclude bank holidays.

European delivery times

Royal Mail Stated Delivery Times usually take between 3 – 7 working days from dispatch. Working days are defined as Monday to Friday and exclude bank holidays.

R.O.W. delivery times

Royal Mail Stated Delivery Times usually take between 5-10 working days from dispatch. Working days are defined as Monday to Friday and exclude bank holidays.

COUNTRIES WE DELIVER TO: We offer a limited worldwide delivery service. Delivery charges will be detailed before you confirm your order and are also shown on your order confirmation email. Please note we will add other countries if Royal mail will insure a tracked and signed for service to your country.

  • Andorra
  • Argentina
  • Australia
  • Austria
  • Belarus
  • Belgium
  • Bulgaria
  • Cayman Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Falkland Islands
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Honduras
  • Hungary
  • Iceland
  • Isle of Man
  • Israel
  • Italy
  • Japan
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Mauritius
  • Monaco
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • United Kingdom
  • Vatican

Unable to send to USA AND CANADA. PLEASE GO TO HAIRBOND.COM

TRACKED AND SIGNED FOR SERVICE

You will be sent a Royal Mail tracking or reference number when your order is completed.  https://www.royalmail.com/track-your-item

The first thing to do is: check with your local post sorting office/depot if your item appears delayed after 7 days. Also check with your neighbours to see if they have accepted it on your behalf.

The package will NEED to have a signature on receipt. If you are not at home to sign for the package, the package may then return to YOUR local post sorting office. Usually the postman will leave a “something for you” card to rearrange delivery or collection. You can do this online: http://www.royalmail.com/personal/receiving-mail/redelivery

If you do not collect it from your local post sorting depot, within a certain amount of time it will return to our dispatch office in UK. If your parcel returns to us, for whatever reason,  we will resend the parcel subject to a re-delivery fee and you will be invoiced via PayPal. This fee is the true cost of the re-postage charge. If you decide you would like to be refunded, the true cost of the original postage will be deducted from the refund amount, even if it is Free Delivery. Free delivery is for completed and successful transactions.

 

More than Happy To Help.

Please contact us castledistributions@hotmail.com if you need our help regarding lost/delayed parcels. Please note: Royal Mail are unable to class the parcel as “LOST” until after 15 WORKING DAYS have passed after the due date of your parcel.

We are unable to refund/replace until after this date has passed.

Damages

All products are quality control checked & are in perfect condition and packaged well before dispatch. Unfortunately we have no control after it leaves us, if, in the unlikely event, you have received a damaged Item: You must inform us immediately, within 24 hours of receipt. Thank you.

Incorrect items

Incorrect Items sent through HAIRBONDSHOP error. You must inform us immediately, within 24 hours of receipt for us to rectify the situation.

RETURNS

You can return an item at your own expense (you must send by ROYAL MAIL Signed For method)

Exchanges: you must pay for the delivery of the exchanged item/s.

Refunds due to customer error or change of mind, these will be issued when the returned item/s are in a re-saleable condition. However, refunds will be *less the original actual postage charge. *Please note: Free delivery is for successful and completed transactions.

Returns are allowed ONLY If the item has been UNOPENED and UNUSED. They will be examined on our receipt. Please contact us before returning, for approval and instructions on how to do so.